Picture messaging has landed!

Picture button on Chat screen.PNG

Picture messaging has landed!

We've promised it for ages, so we're delighted to announce that you can now send pictures using Hospify! If you'd like to give it a whirl, you need to make sure that you've installed the latest version of the app - that's version 136 on Android and 103 on iOS (the version number is the last three digits of the code that appears at the bottom of the PIN login screen). If you haven't got that version yet, search for Hospify in your app store and click on "update".

When the new version has been downloaded go to the Settings page and check the slider button "Enable Picture Messaging":

Picture button on Settings screen.PNG

Make sure any friends or colleagues to whom you'd like to send a picture message do this too! Not everyone will have upgraded to the latest version yet, and so we're asking that you all switch on pictures manually, to make certain that the functionality has been enabled at both ends of the conversation. You can send pictures to groups as well, but only people in the group who've upgraded and enabled picture messaging will be able to see the pictures, so make sure you tell everyone in your team to get themselves set up.

When you're ready to send a picture, click on the camera icon (the one the finger is pointing at in the picture at the top of this email). This will open your phone camera, but it will keep the pictures taken inside the Hospify app. Snap a picture, click the green tick accept button when you're happy with it, and then it will automatically go out to whoever you're talking to in whatever chat you're in. 

Keeping your photos compliant

There's a couple of things to note about this picture you've just sent. Because it's held inside the Hospify app, it doesn't get shared to your phone's photo album. This is important, because pictures saved in your main photo album often get automatically backed up to the cloud via a service like Apple iCloud or Google GDrive. This means they can end up in the US or even on on the phones of other family members, thus potentially causing a data breachbefore you've even realised what's going on. 

Secondly, when Hospify sends the picture to a contact or group, it first sends a thumbnail version using our text message servers which - just like Hospify text messages - is automatically deleted from those servers after 72 hours. The actual picture is meanwhile uploaded to our specialised picture servers, where it's held without any pesky metadata connecting it back to you. Only someone who gets the thumbnail can download it to their phone (which they do by clicking on the thumbnail), and after 30 days the picture gets deleted from Hospify's picture servers whether or not it has been downloaded by anyone.

Also after 30 days, thanks to our automatic in-phone deletion policy, the picture gets deleted from your phone and any other phone it's on as well. If you look on the Settings page screengrab above, you'll notice that the length of time any information can be stored in the app - whether pictures or text - is now shown. At the moment it is set to 30 days for everyone; we may introduce some options for increasing that time limit in due course.

This way, picture messaging complies with Hospify's stringent and compliant data standards and fits in easily with NHS Information Governance policies. If you click on the paperclip symbol above the camera icon, by the way, you'll find you can import and send a picture from your phone's photo gallery (we'll soon be extending this functionality to allow you to important documents as well). Once imported, a photo or document will be handled inside the app and our platform architecture just as if it was taken using the in-app camera icon. Do be careful though. Pictures taken outside of the Hospify app are not as compliant or secure as those taken by the in-app camera.


Goodbye to <ENTER>

All this extra clicking can be tiresome, so at the same time as adding the camera and attachment buttons we've taken a button away: the <ENTER> button on the PIN page. Now when you log in you just have to type your six-digit PIN code; the app then knows you've put in six digits and will go ahead and unlock Hospify (assuming the six digits you've entered are correct!). We'll soon be adding fingerprint scanning too - quite a few of you have been emailing us asking for this - so you can unlock the app even more quickly and easily. 

Happy snapping, and share safely...

Co-founder and CEO

A ghost-busting start to 2018



We ain't afraid of no ghosts!

We hope you had a good festive season though we suspect that, given that most of you work in the NHS, you've all been hard at it right through the holidays, coping with the kinds of problems that have been all over the news. 

All we can say is well done, and that we've been working hard too to bring you a service that can support you in the important jobs that you're doing. 

Or problem hasn't been beds or winter flu... it's been ghosts. That's right. Towards the end of last year, the Hospify app developed a problem with ghosts. Ghost notifications to be precise. Many of you had spotted them, especially when you were using group messaging. They took the form of alerts on your phones saying there were new messages waiting, but when you opened the app there were no new messages to be seen.


And, to be honest, downright annoying.

Well, you'll be pleased to hear that our ghost-busting dev team pulled some long hours between Christmas and New Year to get to the bottom of this, and eventually found the poltergeists that had been lurking in the basement and causing all the trouble. Said poltergeists have now been exorcised, and we very much think that ghost notifications will be no more than a festive memory from now on.

The incantations are in a major new release to the app which you will see in the app stores in the next couple of days. Please update to this new version (1.3.9) as quickly as possible, if it doesn't happen automatically (you can look in the About section under the app's Settings tab to find out which version you're using).You'll know it when it arrives as the first of our design changes are in there too - including some fancy new splash screens, colours and icons. Not only will it rid you of those pesky ghosts, but it will also bring you a whole bunch of engineering updates that make the app faster and more robust than ever. 

We wanted to get all these things in place to pave the way for picture messaging, which is nearly at the end of its test cycle and should be with you very shortly. We'll keep you posted about that, but it won't be long now...

In the meantime, let me wish you all the very best for 2018 (the year that the GDPR regulation finally hits these shores, as I'm sure that you know).

And share safely!

Co-founder and CEO